AS-Smart-Connects (Ticketing Support Solution)

A Communications Centre that provides a single point of contact between a company and its customers, employees and business partners.

Athandwe Solutions
  • Custom Roles
  • Organizational Structure
  • Multiple business hours
  • Manage Employees/Teams
  • Employees/Teams Schedule
  • Attendance Register
  • Manage Customers
  • Escalation Groups
  • Email Notifications
  • Multiple Products
  • Tickets Automations
  • Canned Responses
  • Knowledge Base
  • Reminders
  • Custom Fields
  • Multiple SLAs Settings
  • Multiple Companies
  • Multiple Support Widgets
  • Audit Log
  • IP Whitelisting
  • Email Bot
  • Portal Rebrand
  • Knowledge Base
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AS Smart-Service-Desk (IT Service Management Solution)

A customer service tool that helps companies manage their service and support cases and manages all IT tasks from a single workspace.

Athandwe Solutions
  • Custom Roles
  • Organizational Structure
  • Multiple business hours
  • Manage Employees/Teams
  • Employees/Teams Schedule
  • Attendance Register
  • Incident Management
  • Asset Management
  • Email Notifications
  • Business Rules
  • Automations
  • Canned Responses
  • Contract Management
  • Change, Problem & Release Management
  • Project Management
  • Reminders
  • Custom Fields
  • Multiple SLAs Settings
  • Audit Log
  • IP Whitelisting
  • Portal Rebrand
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AS Smart-Chat (Live Chat Support Solution)

This tool will allow you to engage and support your customers wherever they are (Web, Mobile and Social Messengers).

Athandwe Solutions
  • Custom Roles
  • Organizational Structure
  • Multiple business hours
  • Manage Employees/Teams
  • Employees/Teams Schedule
  • Attendance Register
  • Desktop Notifications
  • In-app notifications
  • Bulk Responses
  • Canned Responses
  • Team Performance Report
  • Automations
  • Reminders
  • Custom Fields
  • Audit Log
  • IP Whitelisting
  • Portal Rebrand
  • Facebook Messenger
  • WhatsApp Business
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AS-Smart-Site-Monitor (Monitor Website Visitors)

This management tool helps companies gain instant insights into their website's performance and availability so that they can be ahead always and outsmart their competitors.

Athandwe Solutions
  • Visitor journey
  • Lead generator
  • Heatmaps
  • Session Recordings
  • Website analytics
  • Funnel Analysis
  • Number of visits
  • Duration of stay
  • Visitor location
  • Focus areas
  • Device used
  • Competitor analysis
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AS Smart-HR (Human Resource Management)

A Human Resource tool that has been automated, allowing HR staff to save time, cut costs, and manage their employees easily.

Athandwe Solutions
  • Recruitment & Onboarding
  • Manage Vacancies
  • Manage Candidates
  • Job Applications
  • Candidates Screenings
  • Interview Questions
  • Interview Setup
  • Job Offer
  • Email Configuration
  • Manage Employees
  • Employee Notes
  • Employee Directory
  • Contracts Management
  • Induction and Training
  • Leave Management
  • Leave Applications
  • Leave Calendar
  • Venue Bookings
  • Attendance Register
  • Timesheet
  • Employee Scheduling
  • Performance Management
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AS Smart-Marketing (Campaigns and Promotions)

This system allows companies to run promotions and campaigns that are well planned, it can segment all data provided and tailor make to the resolutions anticipated.

Athandwe Solutions
  • Email Campaign
  • SMS Campaign
  • Social Media Campaign
  • Marketing Automation
  • Contact Management
  • Lead Generation
  • Lead Scoring
  • Lead Qualification
  • Lead Insights
  • Marketing Calendar
  • Customizing Forms
  • Social Media Monitoring
  • Social Media Publishing Schedule
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AS Smart-Sales (Services and Products)

Enables organisation to manage the sales processes and ensures that leads are available which are aligned to the product/s offered.

Athandwe Solutions
  • Lead Management
  • Contact Management
  • Customize Agent Script
  • Customer Engagement
  • Lead Scoring
  • Email Management
  • Products Management
  • Automations
  • Sales Sequences
  • Sales Activities
  • Sales Reports
Contact Us

AS-Smart-Asset-Management (Manage and Trace Company Assets)

This tool makes it easy to manage and maintain and audit report of all company assets.

Athandwe Solutions
  • Asset tracking
  • Asset Lifecycle
  • Manage Devices
  • Manage Vehicles (Update Mileage)
  • Notify for vehicle service and disc renewals
  • Petrol Usage
  • Upload Petrol Slips
  • Accident Reports
  • Manage Stock
  • Request tools or materials
  • Field Service Management
  • Upload training materials for employees
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AS-Connect Service Delivery (District Visualization Model)

A solution that aims to professionalise local government for improved service delivery and performance management, while also instilling a people-centred local government mind-set in municipalities. The answer to the District Plan.

Athandwe Solutions
  • Citizen complaints
  • Citizen reporting issues
  • Citizen request for services
  • Crime reporting
  • SMS/Notification Announcements
  • Post Jobs
  • Manage Jobs Applications
  • Post Bursaries
  • Manage Bursaries Applications
  • Post Learnerships
  • Manage Learnerships Applications
  • Post In-Service Training
  • Manage In-Service Training Applications
  • Post Apprenticeships
  • Manage Apprenticeships Applications
  • Weather Forecast by Areas
  • Municipality/District News Feed
Contact Us

AS-Fines (Manage Traffic Fines)

Pivotal role in ensuring that all traffic violation and infringement files are uploaded to the system and it also ensures to keep all the information pertaining the offence times, dates and offenders.

Athandwe Solutions
  • MPORT/EXPORT
  • Camera Files
  • Enatis
  • Data Clean-up
  • INFRINGEMENTS CAPTURING
  • Handwritten
  • Parking
  • Camera
  • Impound
  • CONFIRMATIONS
  • Verification
  • Adjudication
  • ROAD BLOCK
  • Road Block Setup
  • Active Road Block
  • PRINTING
  • Infringement Notice
  • Courtesy Letter
  • Enforcement Order
  • Warrant of Execution
  • Court Roll
  • MANAGEMENT
  • Once Off Payments
  • Representations
  • Nomination
Contact Us

Cruise-Safe (Improve Mobility and Road Safety)

The application aims to improve mobility for road users. The app is able to detect potholes, broken traffic lights and bad road without anyone reporting these issues. The main purpose of the application is to ensure that the roads infrastructure is well maintained and roads are accessible and safe for all users.

Athandwe Solutions
  • SMART DETECTION
    (Geolocation, Gyroscope, Accelerator)
  • Pothole
  • Broken Traffic Light
  • Bad Road
  • REPORT ISSUE
    (Geolocation, Images, Voice note, Text)
  • Pothole
  • Broken Traffic Light
  • Bad Road
  • Water Drain
  • Manhole Cover
  • Road Cracks
  • View Reported Issues
  • QUICK REPORTING (Geolocation)
  • Pothole
  • Broken Traffic Light
  • Bad Road
  • SUPPORT
  • SLA Settings
  • Requests Management
  • Issues inspection
  • Approve Requests
  • Work Allocation
  • Confirm & Close Requests
  • Notify Requesters
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Med-Sol Trace (Contact Trace - Covid-19)

A Bluetooth detecting application that helps in tracking and tracing a person or persons that affected by Covid-19 and it creates real time awareness and hourly reports.

Athandwe Solutions
  • Contact Trace
  • Bluetooth Radius Detection
  • Screening
  • Comments (Questions, Suggestions, Compliments)
  • Notifications And Updates
  • Articles about Covid-19
  • Security (User privacy, Data Protection)
Contact Us